My device is unable to locate the controller in A and/or B mode.

This article refers to all of our Android devices, aside from the MOGA Pocket.  For help with the MOGA Pocket, please click here.

In order for your controller to connect to the device, Bluetooth must be turned on. If not already done, please go into your device’s settings and turn on Bluetooth, or turn on Bluetooth when the MOGA Pivot App prompts you to do so. Also please remember B mode is only compatible with Android devices running Android OS 3.1 and higher and will not pair to devices with an OS version lower than 3.


  • Please make sure yourcontroller is powered on. If not, please refer to this article.
  • Move away from, or temporarily power off, all other Bluetooth devices. Other Bluetooth devices may be interfering with the device locating the MOGA.
 
If the device is having issues finding the controller in A mode please follow the below steps:

  1. If the device is not showing “MOGA Pro 2” when pairing, you will need to try to manually locate your controller's A Mode on the device.
  2. Exit the Pivot App and go to the device’s settings menu.
  3. Locate and select “Bluetooth Settings” (commonly found under “Wireless and Networks” menu).
  4. Select “Scan for devices” (This is not obvious on some devices. Some devices have a menu in Bluetooth settings that looks like 3 dots. Tap on the 3 dots to see if this option is there.)
  5. When your device finishes scanning, select “MOGA Pro 2” from the list of found devices (you may have to scan multiple times for it to appear)
  6. Once paired, return to the MOGA Pivot App and follow the on screen instructions.

If the device is having issues finding the controller in B mode, verify that the device is running Android OS 3.1 or higher. If you do not know how to locate this information please refer to this article.
 
If your device is not Android 3.1 or higher, it cannot access your controller in B Mode.  If you have Android 3.1 or higher and the device still cannot locate the controller in B Mode you will need to try to manually locate it's B Mode on the device by following these instructions:

  1. Exit the Pivot App and go to the device’s settings menu.
  2. Locate and select “Bluetooth Settings” (commonly found under “Wireless and Networks” menu).
  3. Select “Scan for devices” (This is not obvious on some devices. Some devices have a menu in Bluetooth settings that looks like 3 dots. Tap on the 3 dots to see if this option is there.)
  4. When your device finishes scanning, select “MOGA Pro 2 HID” from the list. Once paired the controller will connect and be ready to use.
  5. Return to the Pivot app and follow the onscreen instructions.
Was this article helpful?
0 out of 4 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk